Frequently Asked Questions

(1) Product:

What material are your waist beads made of?
Our waist beads are made of semi-precious gemstones, which may have a mixture of shells. Designs may vary.

(2) Payments, Security, Wholesale, Returns:

What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Do you offer wholesale pricing?
Sorry. We don't offer wholesale purchases at this time.

What is your exchange / return policy?
Customer satisfaction is of the utmost importance to us. Returns and/or exchanges will be granted within 7 days of delivery, after 7 days all sales are final. Customer must send return requests via email to [email protected]. Refund / exchange is not guaranteed and is subject to our review of the returned product.

(3) Shipping:

How long will delivery of my order take?
Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

How much does shipping cost?
Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?
Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

(4) More Questions:

If you have further questions, please feel free to email us or call us at (917) 525-3753.